Something we have mentioned on this site many times is how the modern style of rolling examination and modification makes it extremely difficult to follow what has been going on unless you have been involved at every stage. It is like putting together a 2,000 peice jigsaw puzzle if you haven’t.
A good example is Bedford where the inspectors letter on main modifications make no reference to what the key issue of soundness is – the unexpected loss of a 4,500 units site, and the pragmatic response, a shortened plan period. Why not just say so?
Customer friendliness should be the number one criteria in designing plan examination portals. Document dumps are just not acceptable.